If you're not satisfied with your AdGuide purchase, you can request a full refund within 30 days of your order date — no forms, no follow-up questions. This applies to the $49 USD lifetime access purchase.
Refunds are processed by our payment provider and Merchant of Record, Paddle.com Market Ltd. The fastest way to request a refund is to visit paddle.net, look up your order using the email address you used at checkout, and request a refund there.
If you'd prefer, you can email us at support@adguide.app with the email address used at checkout and we'll arrange the refund with Paddle on your behalf.
Approved refunds are returned to the original payment method (card, PayPal, etc.). Funds typically arrive within 3–10 business days, depending on your bank or card issuer.
Once a refund is processed, your access to the premium course content is removed. You can keep using the free preview content and create a new purchase at any time.
For anything else related to billing or refunds, contact us at support@adguide.app or write to Adcam Advertising (Pty) Ltd, 223 George Rd, Wilderness, 6539, South Africa. You can also review Paddle's full refund policy at https://www.paddle.com/legal/refund-policy.
See also our Terms of Service and Privacy Policy.